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NurseIO Cancellation Policy & Process

Guidelines for Canceling Shifts in NurseIO for HCPs and Facilities

Written by Brittany Haddox

This article outlines the cancellation policy and process for both Healthcare Professionals (HCPs) and Facilities using NurseIO. Understanding these policies helps prevent disruptions and ensures fair handling of cancellations.

For Healthcare Professionals (HCPs)

Cancellation Policy

  • Cancellations within 24 hours of shift start:

    • Results in a 7-day suspension from the NurseIO platform.

    • Repeated cancellations after suspension may lead to indefinite suspension.

  • Late Cancellations (within 4 hours of shift start):

    • Results in a 30-day suspension.

    • More than one late cancellation per calendar year results in permanent suspension from NurseIO.

  • No-Show Policy:

    • If an HCP does not show up for a scheduled shift without notice, this is considered a serious violation and may result in removal from the platform.

Cancellation Process for HCPs

On the Mobile App:

  1. Log in and navigate to "My Shifts".

  2. Select the shift you need to cancel.

  3. Scroll down and tap "Cancel".

  4. Provide a reason for cancellation and confirm.

On the Web Platform:

  1. Log in and go to the "Shifts" tab.

  2. Find the shift you wish to cancel.

  3. Click the view icon (eyeball icon) to open shift details.

  4. Click "Cancel Shift" in the top right corner.

  5. Enter a reason for cancellation and confirm.

Important: Cancelling within 4 hours of a shift will result in a cancellation fee equal to 4 hours of the hourly rate.

For Facilities

Cancellation Policy

  • Cancellation before 2 hours of shift start: No financial penalty.

  • Cancellation within 2 hours of shift start or upon HCP arrival (before patient contact):

    • The HCP is compensated 2 hours at the applicable rate.

  • Cancellation after patient contact:

    • The HCP is compensated 4 hours at the applicable rate.

Cancellation Process for Facilities

On the Mobile App & Web:

  1. Log in to NurseIO and navigate to the "Manage Shifts" section.

  2. Locate the shift that needs cancellation.

  3. Click the pencil/edit icon to modify shift details.

  4. Select "Cancel Shift" and enter a reason for cancellation.

  5. Confirm the cancellation.

FAQs

What if an HCP cancels repeatedly?
If cancellations are excessive, NurseIO reserves the right to suspend or remove the HCP from the platform.

Can a facility cancel a shift at any time?
Yes, but cancellations within 2 hours result in a required compensation for the HCP.

How do I check my cancellation status?
Both HCPs and Facilities can view their cancellation history in the Shift

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