What Is the 'Comms' Tab?
The 'Comms' tab is where both Healthcare Professionals (HCPs) receive all platform messages and shift-related notifications. It centralizes critical communications such as new shift postings, shift reminders, and other updates—making it a vital tool for user engagement.
Where Users Access It:
Mobile App:
HCPs access the 'Comms' tab from the bottom toolbar in the NurseIO app. It allows them to view notifications and messages in one place.Web App:
Users can view their notifications by clicking the Notification Bell icon at the top of the screen.
What Users See in the Comms Tab:
It acts as the notification hub, showing:
Shift offers (with “View Shifts” buttons)
Confirmations, updates, and alerts
Users can filter messages and adjust notification preferences.
Each notification tile gives direct access to relevant actions (e.g., accepting shifts, viewing shift details).
How Messages & Notifications Are Managed:
Users can tap the message icon at the top of the 'Comms' tab to switch to direct messages.
To return to standard notifications, they click the Notifications icon again.
Why This Matters for Admins:
Understanding how the 'Comms' tab functions helps NurseIO Admins:
Troubleshoot HCP questions about missed messages or shift alerts.
Explain where users should look when they claim they didn’t receive a shift offer or update.
Guide users through navigation if they need help accessing shift-related communications.
Quick Summary:
The 'Comms' tab is available on mobile and web.
It's the central space for notifications and messages.
It includes filters, preferences, and direct access to action items.
HCPs and Facilities use it to stay on top of shift opportunities and platform updates.