Purpose of This Article
This article explains the layout and features of the Facility Dashboard so NurseIO Admins can better assist Facility Users with navigation, troubleshooting, and understanding core functionalities.
Where It Appears
The Facility Dashboard is the first screen Facility Users see upon logging into NurseIO via the web platform. It acts as a centralized hub for managing shift activity, communication, and performance tracking.
Key Sections on the Facility Dashboard
1. Shifts Overview
This section gives at-a-glance shift data and includes:
Shifts This Week
Displays the total number of shifts scheduled for the current week.
Clicking this tile filters the main shift list to only show current-week shifts.
First-Time Shifts
Indicates how many HCPs are visiting the facility for the first time.
Clicking this filters the list to show only first-time HCP shifts.
Unfilled Shifts
Highlights open shifts for the week.
Clicking opens a filtered view of only unassigned shifts.
2. Communications Center
This section displays the most recent 6 messages, including:
Message previews
Quick reply options
Ability to mark messages as read
A link to view the full conversation thread
This keeps facility users engaged and responsive without needing to navigate away from the dashboard.
3. Actionable Insights
Unfilled Shifts Quick View
Displays the six most recent unfilled shifts.
Facility Users can:
Add a bonus
Edit the shift
Find a professional (HCP)
Proposals Management
Shows pending HCP shift proposals with options to:
Approve
Decline
Modify details
This helps facilities manage offers efficiently.
Rate Your HCP
Displays HCPs who recently completed shifts and need to be rated.
Options include:
Rate
Snooze
Dismiss
4. Activity Feed
A real-time feed of shift-related actions, such as:
Shift acceptances
Cancellations
Clock-ins and clock-outs
Hours submitted
This feed helps Facility Users stay informed on day-to-day operations and potential issues without navigating away from the dashboard.
Why It Matters for Admins
Understanding the Facility Dashboard helps Admins:
Assist with user questions like “Where can I find unfilled shifts?” or “Where do I approve shift proposals?”
Identify potential user experience issues
Confirm whether a Facility User has taken an action (e.g., rated an HCP or approved a proposal)
Tips for Admin Support:
If a Facility User can’t find a shift: Direct them to use the filters in the Shifts Overview tiles.
If they don’t see a proposal: Have them scroll to the Actionable Insights section.
If they missed communication: Guide them to the top 6 messages in the Communications Center.