Facilities can now mark Healthcare Professionals (HCPs) as No-Call No-Shows (NCNS) directly within NurseIO. This ensures accurate tracking, proper documentation, and the ability to refill shifts if needed.
Steps to Mark an HCP as a No-Call No-Show
1. Access the Shift Overview
Log into NurseIO and go to the Shift Overview page.
Locate the shift where the HCP did not show up.
2. Select the No-Show Option
The "Mark as No-Show" button will become available 45 minutes after the shift’s scheduled start time.
Click on “Mark as No-Show” to begin the process.
3. Confirm the No-Show Status
A confirmation window will appear.
Enter mandatory notes detailing why the HCP is being marked as a no-show.
4. Reopen the Shift (If Needed)
If the shift still needs to be filled, check the box labeled “I still need this shift filled.”
If checked, the system will re-offer the shift immediately to available HCPs.
If left unchecked, the facility will receive a credit for the shift.
5. Complete the Process
Click “Mark as No-Show” to finalize the action.
This will:
Trigger an automatic notification to NurseIO support.
Mark the HCP as “Do Not Return” (DNR) for the facility.
Apply a credit to the facility (if the shift remains unfilled for 6 hours).
Key Takeaways:
The No-Show option is available 45 minutes after the shift start time.
Notes are required when marking an HCP as a No-Show.
Checking “I still need this shift filled” will automatically repost the shift.
The HCP is marked as DNR for that facility after being reported as a No-Show.
Facility credit is only applied if the shift is not refilled.
For further assistance, use the Help Tile in the app or the chat bubble on the web. 🚀