In NurseIO, both Healthcare Professionals (HCPs) and Facilities have specific guidelines for canceling shifts. It's important to understand these policies to avoid any potential penalties.
HCP Cancellation Policy:
HCPs can cancel a shift by logging into NurseIO via the web or mobile app.
Web: Navigate to the “Shifts” section, select the shift, and click "Cancel Shift."
Mobile: Go to "My Shifts," select the shift, and tap "Cancel.".
Facility Cancellation Policy:
Facilities can cancel a scheduled shift for an HCP. The facility must notify the HCP as early as possible. If an HCP arrives at the facility before the shift is canceled, compensation may apply based on the facility’s agreement. This amount can vary from facility to facility.Facilities should follow the platform’s guidelines for shift cancellation and ensure proper communication to avoid issues.
For more help, use the chat bubble icon in the lower right on the web or the help tile in the app to contact NurseIO support.