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I was charged for someone who never showed up, who do I speak to about this?

Addressing Billing Issues for No-Show Shifts in NurseIO

Written by Brittany Haddox

If you've been charged for a NurseIO healthcare professional who never showed up:

  1. Contact NurseIO Support:

    • Use the chat bubble icon in the lower right on the web or the help tile in the app to report the issue.

    • Provide all relevant details about the shift in question, including the date and time of the shift, the name of the HCP, and any other pertinent information.

Note: Promptly addressing billing discrepancies is crucial. Providing detailed information helps ensure accurate and fair billing practices in your healthcare operations.

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