FAQ
By Brittany1 author38 articles
- How do I change my PIN?Updating Your PIN in NurseIO
- I am needing to obtain documentation, where do I find this information?Accessing HCP Documentation in NurseIO Mobile App
- How can I view my recent invoice?Accessing Facility Invoices on NurseIO
- How do I DNR an HCP?Marking an HCP as Do Not Return (DNR) in NurseIO
- How do I add someone to my account for access?Adding a Facility User in NurseIO
- I cannot reset my passwordResetting Your NurseIO Password
- I can’t click finish - error messageResolving 'Finish' Button Error in NurseIO
- I was charged for someone who never showed up, who do I speak to about this?Addressing Billing Issues for No-Show Shifts in NurseIO
- I want to hire one of your HCPs, is there a buy-out?Navigating Buy-Out Procedures for NurseIO HCPs
- An HCP left their assignment without notice, does NurseIO send a replacement?Handling Unexpected HCP Departures in NurseIO
- Am I charged a late cancellation for a shift that was not filled?Understanding Late Cancellation Fees in NurseIO
- I cannot find an HCP to prefer. Why?Troubleshooting HCP Preference Issues in NurseIO
- I am having trouble logging in, who do I speak to?Resolving Login Issues in NurseIO: Contacting Customer Support
- I invited an HCP into a shift, someone else took it. Why?Understanding Shift Allocation in NurseIO: Inviting HCPs
- How do I delete my account?Procedure for Account Deletion in NurseIO
- What is the Cancellation Policy?Details on NurseIO's cancellation policies.
- My account is inactive, how can I become active again?Reactivating Your NurseIO Account
- I cannot log in, how do I verify my email address?Troubleshooting Login Issues in NurseIO: Verifying Your Email Address
- All my shifts disappeared! What happened to my account?Resolving Missing Shifts in NurseIO: Contacting Technical Support
- I cannot upload my document via the app, where can I send this?Alternative Document Submission in NurseIO: Utilizing Text Bot and Email Support
- How do you remove a facility users access?Revoking Facility User Access in NurseIO
- I need to generate reports on HCPs that have been to my facility. Where can I find this information?To generate reports on HCPs that have been to your facility in NurseIO:
- How do I mark an HCP as 'preferred'?Setting Preferred HCPs in NurseIO on Web and Mobile
- Why was I charged a late cancellation?Understanding Late Cancellation Charges in NurseIO
- Where do I find a copy of my contract?Retrieving Your NurseIO Contract Copy
- If an HCP is late, and we replace them, are we charged?Managing Late HCP Replacements in NurseIO
- Does NurseIO report HCPs to the State Board of Nursing?NurseIO's Role in Reporting to the State Board of Nursing
- I need to make a complaint about an HCP, who do I contact?Reporting Concerns About an HCP in NurseIO
- I cannot cancel a shift, who do I contact?Assistance with Shift Cancellation in NurseIO
- I have an issue with an invoice, who do I speak to?Resolving Invoice Issues in NurseIO
- I need to send an HCP their charting information, how do I send it to them?Sharing Charting Information with HCPs via NurseIO
- How long is a suspension for?Understanding Suspension Durations in NurseIO
- I canceled my shift, now it's saying I'm suspended. Who can I speak to about this?Addressing Account Suspension in NurseIO: Contacting Support for Clarity
- How long does a facility have to cancel?Understanding Facility Cancellation Windows in NurseIO
- Who can I speak to about a DNR?Effective Communication for DNR Concerns in NurseIO
- What is a DNR?Navigating DNR Decisions for Facilities and Healthcare Professionals
- I have messaged an HCP but they have not responded, is there another way to contact them?Facilitating Communication with HCPs through NurseIO Support
- How long do I have to cancel a shift?Understanding Shift Cancellation Policy in NurseIO