If an HCP is late and your facility decides to replace them, to avoid being charged a late cancellation fee, you should contact NurseIO's customer support team. They will assist in canceling the assignment appropriately, ensuring that your facility is not incorrectly charged. This ensures fair and proper billing practices in line with the circumstances of the shift change.
Dealing with late arrivals can be challenging, but NurseIO's support team is there to ensure smooth and fair management of such situations. Your proactive approach in handling these changes is essential for maintaining efficient facility operations.